Mobile Retail Specialist - Tech Solutions & Service

T-Mobile; Hazlet Township (NJ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Paid Time Off & Holidays

Job summary

T-Mobile in Hazlet Township, NJ is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction, using digital tools, and recommending service plans.

The role emphasizes teamwork, training, and delivering a seamless shopping experience while supporting store goals.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Hazlet Township, NJ is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction, using digital tools, and recommending service plans.

The role emphasizes teamwork, training, and delivering a seamless shopping experience while supporting store goals.