Mobile Retail Expert — Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Pasadena (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service decisions in a fast-paced store environment.

You will build product knowledge, demonstrate solutions with digital tools, and assist customers throughout their shopping journey, focusing on service plans and delivering outstanding customer service while developing teamwork and communication skills.

Qualifications

• 6 months of customer service and/or sales in a retail environment (preferred)
• High School Diploma/GED required

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech and service solutions.
• Use digital tools to demonstrate coverage, plans, and product features.
• Complete training to build knowledge of retail processes and wireless technology.
• Collaborate across channels to ensure a seamless customer experience.
• Other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service decisions in a fast-paced store environment.

You will build product knowledge, demonstrate solutions with digital tools, and assist customers throughout their shopping journey, focusing on service plans and delivering outstanding customer service while developing teamwork and communication skills.