Mobile Retail Specialist - Tech, Service, Growth

T-MOBILE USA, Inc.; Brentwood (NY); On-site; USD 28,929 - 37,195; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to join a vibrant retail team. You will educate customers, demonstrate devices, and help them select plans while building lasting relationships.

This entry‑level role emphasizes learning, teamwork, and a passion for technology in a fast‑paced environment. As a Mobile Associate, you will complete training, contribute to a positive customer experience, and grow toward the Mobile Expert role, with a support system and opportunities in a dynamic

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• Must be fluent in English and Spanish (Required)

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to demonstrate product knowledge and services.
• Establishes relationships with and partners with T-Mobile employees across channels to resolve issues and identify leads.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to join a vibrant retail team. You will educate customers, demonstrate devices, and help them select plans while building lasting relationships.

This entry‑level role emphasizes learning, teamwork, and a passion for technology in a fast‑paced environment. As a Mobile Associate, you will complete training, contribute to a positive customer experience, and grow toward the Mobile Expert role, with a support system and opportunities in a dynamic