Mobile Retail Specialist – Tech Solutions & Growth

T-Mobile US Inc.; Tuscaloosa (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) and stock plans

Employee stock purchase plan

Paid time off and holidays

Annual stock grant

Job summary

T-Mobile USA is hiring Mobile Associates to assist customers, demonstrate technology, and recommend service plans in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and help customers through their shopping journey, delivering a great experience.

You start with an $18 base hourly wage plus $5 training pay, with a potential annual incentive and company-wide benefits including medical, dental and vision insurance, a 401(k), and stock plans.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Sales

Customer Service

Teamwork

Multitasking

Engaging People

Problem Solving

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to assist customers, demonstrate technology, and recommend service plans in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and help customers through their shopping journey, delivering a great experience.

You start with an $18 base hourly wage plus $5 training pay, with a potential annual incentive and company-wide benefits including medical, dental and vision insurance, a 401(k), and stock plans.