Mobile Retail Specialist – Tech Solutions & Customer Delight

T-Mobile US Inc.; Brookline (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Medical/dental/vision insurance

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Tuition assistance

Commuter benefits

Discounts on mobile service and home-­

Pet insurance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a retail environment. You will engage customers, demonstrate technology and service options, and guide them through their shopping journey while building product knowledge and using digital resources. The role emphasizes customer interaction, adaptability, and teamwork.

The position offers on-the-job training, base pay of $20.50 per hour plus $5.00 training pay, with potential incentives and an annual stock grant for eligible employees.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a retail environment. You will engage customers, demonstrate technology and service options, and guide them through their shopping journey while building product knowledge and using digital resources. The role emphasizes customer interaction, adaptability, and teamwork.

The position offers on-the-job training, base pay of $20.50 per hour plus $5.00 training pay, with potential incentives and an annual stock grant for eligible employees.