Mobile Retail Specialist: Tech Solutions & Growth

T-Mobile; Capitol Heights (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grants

401(k)

Employee discounts

Paid time off

Stock purchase plan

Job summary

T-Mobile USA, Inc. is a retail team member role focusing on helping customers with technology and service needs. You will engage customers, demonstrate products, and guide them through their shopping journey using digital tools and strong product knowledge.

Prior experience in customer service or sales is preferred. The role offers competitive pay and comprehensive benefits, with opportunities for training and advancement within a fast-paced, customer-centric environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is a retail team member role focusing on helping customers with technology and service needs. You will engage customers, demonstrate products, and guide them through their shopping journey using digital tools and strong product knowledge.

Prior experience in customer service or sales is preferred. The role offers competitive pay and comprehensive benefits, with opportunities for training and advancement within a fast-paced, customer-centric environment.