Mobile Retail Specialist — Tech Solutions & CX

T-Mobile; Massachusetts; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and recommending service plans while developing skills in digital tools and customer interactions.

The role requires a high school diploma, at least 6 months in customer service or sales, and strong communication and teamwork. Benefits include on-the-job training, stock grants, and a comprehensive rewards package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Strong communication and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and recommending service plans while developing skills in digital tools and customer interactions.

The role requires a high school diploma, at least 6 months in customer service or sales, and strong communication and teamwork. Benefits include on-the-job training, stock grants, and a comprehensive rewards package.