Mobile Retail Specialist - Tech & Customer Experience

T-Mobile; Darien (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Annual stock grant

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile seeks a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate features, and use digital tools to explain plans and devices, while completing required training and collaborating with teammates to deliver a seamless customer experience.

Qualifications include a High School Diploma or GED and at least 6 months in retail customer service or

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer advocacy

Sales in fast-paced environment

Team collaboration

Balancing customer needs

Education

High School Diploma/GED

6 months customer service/sales

Job description

T-Mobile seeks a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate features, and use digital tools to explain plans and devices, while completing required training and collaborating with teammates to deliver a seamless customer experience.

Qualifications include a High School Diploma or GED and at least 6 months in retail customer service or