Mobile Retail Specialist: Tech Solutions & Customer Wins

T-Mobile; Leominster (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stockGrant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, understand their technology and service needs, and guide them through the shopping journey in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and use digital tools to explain plans and features while focusing on customer satisfaction and loyalty. High school diploma required; 6 months of related experience preferred. Opportunities include stock grants, 401(k), and comprehensive benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service or sales experience

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, understand their technology and service needs, and guide them through the shopping journey in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and use digital tools to explain plans and features while focusing on customer satisfaction and loyalty. High school diploma required; 6 months of related experience preferred. Opportunities include stock grants, 401(k), and comprehensive benefits.