Mobile Retail Specialist — Connect Customers with Tech

T-Mobile; Richmond (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Stock Grants

Paid Time Off

Holiday Pay

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations, helping customers with devices and services in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits to customers for personalized solutions. The role starts with on-the-job training and advancement to Mobile Expert, with a structured incentive program and access to stock grants.

Qualifications

• Requires strong communication and customer service skills.
• Must be able to multitask and work in a fast-paced retail environment.
• Willingness to learn product features and services and demonstrate them to customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations, helping customers with devices and services in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits to customers for personalized solutions. The role starts with on-the-job training and advancement to Mobile Expert, with a structured incentive program and access to stock grants.