Mobile Retail Tech & Service Specialist

T-Mobile; Harlingen (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge and demonstrate solutions, guiding customers along their shopping journey to improve satisfaction and loyalty.

The role offers on-the-job training, opportunities to learn wireless technology, and a comprehensive benefits package including stock grants and purchase plans.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills for customer interactions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Assist with other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

6 months customer service or sales in retail

Job description

T-Mobile is hiring Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge and demonstrate solutions, guiding customers along their shopping journey to improve satisfaction and loyalty.

The role offers on-the-job training, opportunities to learn wireless technology, and a comprehensive benefits package including stock grants and purchase plans.