Mobile Retail Specialist: Tech & Plans Expert

T-Mobile USA; Gloucester (MA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Medical, dental and vision insurance

Discounts on mobile service & home 인터넷

Tuition assistance

Job summary

T-Mobile USA is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating technology and service options while guiding them through their shopping journey.

The role focuses on building product knowledge, leveraging digital tools, and delivering customer-centric service. Training is provided to advance wireless technology understanding and sales capabilities, with a strong emphasis on customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating technology and service options while guiding them through their shopping journey.

The role focuses on building product knowledge, leveraging digital tools, and delivering customer-centric service. Training is provided to advance wireless technology understanding and sales capabilities, with a strong emphasis on customer satisfaction.