Mobile Retail Associate: Tech & Plans Expert

T-Mobile; Grand Island (NE); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Résumé du poste

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate network features and plans, and guide shoppers through options while focusing on customer satisfaction and teamwork.

The role offers on-the-job training, competitive pay, incentives and stock programs, plus extensive benefits and a culture that supports growth.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail setting is preferred.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Customer Service

Sales

Communication

Multitasking

Teamwork

Customer Problem Solving

Change Agility

Engaging People

Formation

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Description du poste

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate network features and plans, and guide shoppers through options while focusing on customer satisfaction and teamwork.

The role offers on-the-job training, competitive pay, incentives and stock programs, plus extensive benefits and a culture that supports growth.