Mobile Retail Specialist – Tech & Customer Experience

T-Mobile; Jacksboro (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

This role develops skills in customer interaction, digital tools, and service plan recommendations, with on-the-job training and pathways to advancement. You’ll join a team focused on delivering exceptional service and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to work in a fast-paced retail environment is essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

This role develops skills in customer interaction, digital tools, and service plan recommendations, with on-the-job training and pathways to advancement. You’ll join a team focused on delivering exceptional service and loyalty.