Mobile Retail Sales Specialist | Tech & Customer Champion

T-Mobile; Irwin (Westmoreland County); On-site; USD 49,594,000 - 71,635,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Commuter benefits

Job summary

T-Mobile is hiring a Mobile Associate to assist customers in a fast-paced retail setting. You will demonstrate technology solutions, build product knowledge, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations.

The role emphasizes customer interaction, sales, teamwork, and adaptability, with comprehensive benefits and incentive opportunities. Training is provided to grow within a dynamic team environment.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Strong communication and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate to assist customers in a fast-paced retail setting. You will demonstrate technology solutions, build product knowledge, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations.

The role emphasizes customer interaction, sales, teamwork, and adaptability, with comprehensive benefits and incentive opportunities. Training is provided to grow within a dynamic team environment.