Mobile Retail Specialist - Stock & Benefits

T-Mobile; Middleton Junction (WI); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Job summary

T-Mobile is hiring at a role that supports retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to drive satisfaction and loyalty.

The position emphasizes digital tools, training, and cross-channel collaboration, with a clear path to grow into a Mobile Expert role and participate in annual incentives and benefits.

Qualifications

• High School Diploma/GED required.
• 6 months customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring at a role that supports retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to drive satisfaction and loyalty.

The position emphasizes digital tools, training, and cross-channel collaboration, with a clear path to grow into a Mobile Expert role and participate in annual incentives and benefits.