Mobile Retail Specialist

T-MOBILE USA, Inc.; Daphne (AL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Holidays

Mobile/Internet Discounts

Parental Leave

Job summary

At T-Mobile, this retail role supports customer interactions by engaging shoppers and guiding them through technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey, while developing skills in digital tool usage, service plan recommendations, and delivering an exceptional customer experience.

Success is measured by customer satisfaction and the ability to foster loyalty, with

Qualifications

• High School Diploma/GED is required.
• Six months of customer service or sales experience in retail is preferred.
• Familiar with customer service and sales processes.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on other duties or projects as assigned by management.

Skills

Communication

Customer Service

Sales

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Change Agility

Education

High School Diploma/GED

Job description

At T-Mobile, this retail role supports customer interactions by engaging shoppers and guiding them through technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey, while developing skills in digital tool usage, service plan recommendations, and delivering an exceptional customer experience.

Success is measured by customer satisfaction and the ability to foster loyalty, with