Mobile Retail Specialist – In-Store Tech Expert

Comcast (CC) of Willow Grove; Bolingbrook (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate in Bolingbrook, IL to support the store team with mobile activation, education, troubleshooting and exceptional customer care. The RSA serves as a go‑to technical and operational resource in a busy retail environment, helping customers leave with confidence and excitement about Comcast products and services.

Primary responsibilities focus on mobile activations, account security, device setups, and upsell opportunities, with additional duties in store

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.

Responsibilities

• Activate and educate customers on mobile devices and services.
• Troubleshoot and escalate device or service issues.
• Assist with store operations, check-in and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is hiring a Retail Service Associate in Bolingbrook, IL to support the store team with mobile activation, education, troubleshooting and exceptional customer care. The RSA serves as a go‑to technical and operational resource in a busy retail environment, helping customers leave with confidence and excitement about Comcast products and services.

Primary responsibilities focus on mobile activations, account security, device setups, and upsell opportunities, with additional duties in store