Mobile Experience Specialist – In-Store Tech & Service

Comcast; Washington; On-site; USD 21,000 - 29,000; Full time

Job summary

The full-time Retail Service Associate at Comcast is our in-store customer service position that supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting

Qualifications

• High School Diploma or equivalent required.
• Open availability including days, evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.

Responsibilities

• Mobile-focused customer service including activations and education for devices and BYOD.
• Assist with activation, troubleshooting, and escalations; guide customers through setup and accounts.
• Assist with on-demand deliveries, BAPIS & XM upsell opportunities by staging orders and upselling accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

The full-time Retail Service Associate at Comcast is our in-store customer service position that supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting