Mobile Retail Activation & Support Specialist

Comcast; Denver, Northern (CO, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure

Qualifications

• Excellent customer service and product knowledge required.
• Comfort with mobile devices and accessories.
• Retail or sales experience preferred.

Responsibilities

• Activate devices and educate customers on setup.
• Troubleshoot device and service issues.
• Assist customers with account security and lost device replacements.
• Process activations, upsell accessories, and support in-store operations.

Skills

Customer Focus

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure