Mobile Retail Tech & Activation Specialist

Comcast; Lakewood (CO); On-site; USD 39,000 - 45,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team with a best-in-class customer experience across mobile, operational, and transactional activities.

The role acts as a go-to technical and operational resource, helping with activation, education, troubleshooting, and escalations while promoting add-ons and accessories to enhance the customer experience.

Qualifications

• Customer-focused approach and strong communication skills.
• Willingness to learn Comcast products and digital tools.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot device and account issues; assist with security and recovery tasks.
• Process activations, transfers, returns, and upsell opportunities while ensuring policy compliance.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Education

High School Diploma/GED

Job description

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team with a best-in-class customer experience across mobile, operational, and transactional activities.

The role acts as a go-to technical and operational resource, helping with activation, education, troubleshooting, and escalations while promoting add-ons and accessories to enhance the customer experience.