Mobile Retail Expert: Earn, Grow & Own Stock

T-Mobile; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k) plan

Paid time off

Paid holidays (up to 12)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and support shoppers throughout their journey, while developing strong digital and service skills. The role emphasizes customer interaction, knowledge of wireless solutions, and contribution to customer satisfaction.

Qualifications

• High School Diploma or GED required
• 6 months in customer service or sales preferred in a retail environment
• Must be legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age requirement

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and support shoppers throughout their journey, while developing strong digital and service skills. The role emphasizes customer interaction, knowledge of wireless solutions, and contribution to customer satisfaction.