Mobile Retail Specialist — Growth, Stock & Benefits

T-Mobile US Inc.; Sylacauga (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental & vision insurance

Paid time off

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

Responsibilities include building product knowledge, demonstrating solutions, and guiding customers through their shopping journey while developing skills in customer interaction and digital tool usage. Prior retail experience is preferred; 18+ and work authorization in the U.S. required.

Qualifications

• High school diploma or GED is required.
• 6 months of customer service or sales experience in retail is preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

Responsibilities include building product knowledge, demonstrating solutions, and guiding customers through their shopping journey while developing skills in customer interaction and digital tool usage. Prior retail experience is preferred; 18+ and work authorization in the U.S. required.