Mobile Retail Sales Specialist

T-Mobile; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical, dental and vision insurance

Flexible spending account

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

The role emphasizes product knowledge, using digital tools, and building strong customer relationships, with training and ongoing coaching. Competitive base pay, benefits, and opportunities for growth are provided.

Qualifications

• Change agility required.
• Excellent communication skills required.
• Strong problem-solving and customer service skills.
• Customer-focused mindset and ability to engage customers.
• Ability to engage and energize customers and teammates.
• Multitasking capability in a fast-paced environment.
• Sales skills and ability to meet targets.
• Teamwork orientation and collaboration across channels.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service or sales experience

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

The role emphasizes product knowledge, using digital tools, and building strong customer relationships, with training and ongoing coaching. Competitive base pay, benefits, and opportunities for growth are provided.