Mobile Retail Sales Associate: Growth, Perks & Skills

T-Mobile US Inc.; Klamath Falls (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, using digital tools and training to stay up-to-date with wireless innovations. This role emphasizes customer relationships and satisfaction while contributing to team goals.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, using digital tools and training to stay up-to-date with wireless innovations. This role emphasizes customer relationships and satisfaction while contributing to team goals.