Mobile Retail Specialist — Growth, Stock & Benefits

T-Mobile USA; Kennesaw (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Mobile service discounts

Home internet discounts

Transit programs

Job summary

T-Mobile USA seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate plans and features, and assist customers along their shopping journey, while developing skills in digital tools and service recommendations. This role emphasizes customer satisfaction and collaboration with store teams.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA seeks a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate plans and features, and assist customers along their shopping journey, while developing skills in digital tools and service recommendations. This role emphasizes customer satisfaction and collaboration with store teams.