Mobile Retail Specialist

T-Mobile; Payson (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Discounts on mobile service and home

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will demonstrate product knowledge, use digital tools, and contribute to a positive customer experience while advancing your skills through training and teamwork. This role offers growth opportunities and comprehensive benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will demonstrate product knowledge, use digital tools, and contribute to a positive customer experience while advancing your skills through training and teamwork. This role offers growth opportunities and comprehensive benefits.