Mobile Experience Specialist

Comcast; Cape Coral (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Comcast Retail location is seeking a service-oriented associate to support mobile activations, education, and troubleshooting. The role focuses on delivering a best-in-class customer experience across store activities and ensuring customers leave confident with Comcast products.

The position involves assisting with activations, escalations, and on-demand deliveries while maintaining store standards and following company policies. Base pay and benefits are described in the job details.

Qualifications

• Customer-focused behavior and a strong service mindset.
• Ability to explain technology concepts clearly to customers.
• Willingness to learn and adapt to new devices and processes.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Educate customers on accessories and add-ons to drive incremental revenue.
• Troubleshoot and resolve device or service issues for customers.
• Assist with transfers of contacts, emails, and media.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Retail location is seeking a service-oriented associate to support mobile activations, education, and troubleshooting. The role focuses on delivering a best-in-class customer experience across store activities and ensuring customers leave confident with Comcast products.

The position involves assisting with activations, escalations, and on-demand deliveries while maintaining store standards and following company policies. Base pay and benefits are described in the job details.