Mobile Experience Specialist

Comcast; Arlington Heights (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to join our store team, delivering a best-in-class customer experience across mobile activations, education, and troubleshooting. You will help maintain a clean, organized store environment and support daily operations while assisting customers with devices and services.

The role emphasizes hands-on product demonstrations, account security, returns and warranty support, and teamwork. Base pay is $17.05 per hour with a 30-day application window.

Qualifications

• 0–2 years of customer-facing retail experience.
• High School Diploma or GED.
• Able to stand for extended periods and lift light items.

Responsibilities

• Assist customers with mobile activations, education and troubleshooting.
• Maintain a clean, organized store environment and support daily operations.
• Demonstrate devices, transfer data, and process returns per policy.
• Upsell accessories and add-ons to enhance customer experience.

Skills

Customer-focused

Workplace organization

Technical knowledge

Teamwork

Self motivation

Communication

Critical thinking

Problem solving

Resilience

Professional integrity

Education

High School Diploma / GED

0-2 years relevant retail experience

Job description

Comcast is seeking a Retail Service Associate to join our store team, delivering a best-in-class customer experience across mobile activations, education, and troubleshooting. You will help maintain a clean, organized store environment and support daily operations while assisting customers with devices and services.

The role emphasizes hands-on product demonstrations, account security, returns and warranty support, and teamwork. Base pay is $17.05 per hour with a 30-day application window.