Mobile Retail Specialist: Activations, Support & Upsell

Comcast; Wheaton (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to join our store team in Wheaton, IL. You will support the mobile business by activating devices, educating customers, troubleshooting issues, and handling escalations with a focus on delivering a best-in-class experience.

You'll assist with in-store operations, product demonstrations, and quick device swaps, while promoting digital tools and upsell opportunities. The role emphasizes teamwork, reliability, and customer-first service.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience in retail or customer service.
• Ability to learn technology and product features quickly.

Responsibilities

• Assist with mobile activations and educate customers.
• Troubleshoot device issues and assist with account security.
• Support with store operations, merchandising, and visual standards.
• Provide rapid check-outs and express transactions.

Skills

Customer Focus

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Resilience

Communication

Integrity

Education

High School Diploma or GED

Job description

Comcast is hiring a Retail Service Associate to join our store team in Wheaton, IL. You will support the mobile business by activating devices, educating customers, troubleshooting issues, and handling escalations with a focus on delivering a best-in-class experience.

You'll assist with in-store operations, product demonstrations, and quick device swaps, while promoting digital tools and upsell opportunities. The role emphasizes teamwork, reliability, and customer-first service.