Mobile Activation & Customer Experience Specialist

Comcast Technology Solutions; Wheaton, Northern (IL, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to join the Xfinity Mobile team in Wheaton, IL. You will deliver a best-in-class customer experience across mobile, operations, and transactions, serving as a go-to resource for activation, education, troubleshooting, and escalations.

The role focuses on mobile activations, device education, and supporting everyday store operations while promoting digital tools and Comcast products. High school diploma required; 0–2 years’ experience encouraged.

Qualifications

• High School Diploma / GED is required.
• 0-2 years of relevant work experience.
• Strong communication and problem-solving skills are essential.
• Ability to upsell accessories and deliver exceptional customer service.

Responsibilities

• Activate and educate customers on devices and BYOD options.
• Troubleshoot, resolve issues, and assist with escalations.
• Assist with transfers, password resets, and SIM/eSIM activations.
• Process returns or exchanges in accordance with policy.
• Support on-demand deliveries and upsell accessories/add-ons.
• Maintain store cleanliness, merchandising, and accessibility.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to join the Xfinity Mobile team in Wheaton, IL. You will deliver a best-in-class customer experience across mobile, operations, and transactions, serving as a go-to resource for activation, education, troubleshooting, and escalations.

The role focuses on mobile activations, device education, and supporting everyday store operations while promoting digital tools and Comcast products. High school diploma required; 0–2 years’ experience encouraged.