Mobile Retail Specialist - Activations & Support

Comcast Technology Solutions; Oakland (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate in Oakland, CA to support store teams with mobile activations, education, troubleshooting and customer service across devices and services.

You will assist with activation, BYOD setup, SIM/eSIM configuration, and ensure a clean, welcoming store environment while identifying opportunities to upsell accessories and services. Prior retail experience and strong communication are valued.

Qualifications

• High School Diploma / GED required.
• 0-2 years of relevant work experience.
• Strong communication and technical knowledge beneficial.

Responsibilities

• Mobile activations and education for customers and BYOD.
• Assist with activation, device setup, and troubleshooting.
• Support with SIM/eSIM configuration and accessory upsell.
• Maintain store cleanliness and handle express transactions when needed.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate in Oakland, CA to support store teams with mobile activations, education, troubleshooting and customer service across devices and services.

You will assist with activation, BYOD setup, SIM/eSIM configuration, and ensure a clean, welcoming store environment while identifying opportunities to upsell accessories and services. Prior retail experience and strong communication are valued.