Mobile Retail Specialist: Activation & Support

Comcast Corporation; Sacramento (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Comcast Corporation in Sacramento seeks a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, activation, and education. You will be a go-to technical resource, helping to maintain a clean, welcoming environment and guide customers through devices and services.

The role covers activations, troubleshooting, upselling accessories, and handling escalations with empathy.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Strong customer service and technology enthusiasm.

Responsibilities

• Activate devices and educate customers on mobile products.
• Troubleshoot device and service issues and assist with account security.
• Assist with transfers, resets, and onboarding of customers.
• Maintain store cleanliness and assist with on‑demand deliveries and upsell.

Skills

Customer focus

Workplace organization

Technical knowledge

Teamwork

Self motivation

Resilience

Communication

Critical thinking

Problem solving

Professional integrity

Education

High School Diploma / GED

Job description

Comcast Corporation in Sacramento seeks a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, activation, and education. You will be a go-to technical resource, helping to maintain a clean, welcoming environment and guide customers through devices and services.

The role covers activations, troubleshooting, upselling accessories, and handling escalations with empathy.