Mobile Retail Specialist — Activations & Support

Comcast Resume; Chicago (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Comcast's Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile, operational, and transactional activities in the store. You will assist with activation, education, troubleshooting, and escalations while maintaining a clean, engaging environment.

You will guide customers through device setup, transfers, and upsell accessories, aiming to leave every guest confident and excited about Comcast products and services.

Formación

• High School Diploma or GED required.
• 0-2 years of relevant retail or customer service experience.
• Strong communication and tech aptitude.

Responsabilidades

• Activate and educate customers on devices and services.
• Troubleshoot basic device and account issues.
• Assist with mobile activations, transfers, and escalations.
• Deliver a clean, organized store environment.
• Upsell accessories and drive incremental revenue.

Conocimientos

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Educación

High School Diploma / GED

Descripción del empleo

Comcast's Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile, operational, and transactional activities in the store. You will assist with activation, education, troubleshooting, and escalations while maintaining a clean, engaging environment.

You will guide customers through device setup, transfers, and upsell accessories, aiming to leave every guest confident and excited about Comcast products and services.