Mobile Activation & Support Specialist

Comcast Resume; Gresham (OR); On-site; USD 26,000 - 30,000; Full time

Job summary

Comcast's Retail Service Associate helps deliver a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, maintaining a clean and efficient store environment while supporting customers with mobile activation, education, troubleshooting, and escalations.

You will assist with activations, device setup, accessories education, and on-demand deliveries, while handling returns, warranties, and

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Comcast is an equal opportunity employer.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast's Retail Service Associate helps deliver a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, maintaining a clean and efficient store environment while supporting customers with mobile activation, education, troubleshooting, and escalations.

You will assist with activations, device setup, accessories education, and on-demand deliveries, while handling returns, warranties, and