Mobile Retail Specialist — Activation & Customer Support

Comcast Resume; Spokane (WA); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

Comcast’s Retail Service Associate role is a full-time in-store position focused on delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and related operations. You’ll help customers activate devices, transfer data, troubleshoot issues, and upsell accessories while keeping the store clean and running smoothly.

The role requires flexibility for days, evenings, weekends, and holidays.

Formación

• High School Diploma or equivalent required.
• Full-time availability including days, evenings, weekends, and holidays as necessary (open availability required).
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and stand/move in-store.

Responsabilidades

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons to enhance experience and drive incremental revenue.
• Demonstrate understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges per policy.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On-Demand Delivery, BAPIS & XM Upsell: fulfill deliveries and pickups, upsell accessories.
• Provide hands-on demonstrations of devices and features to enhance value.
• Support store resets for proper merchandising and operational readiness.
• Maintain visual standards and product placement for optimal customer experience.
• Inspect back-of-house to ensure clean, secure inventory.
• Facilitate quick device swaps for customers.
• Process equipment returns efficiently while ensuring compliance.

Conocimientos

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Educación

High School Diploma or equivalent

Descripción del empleo

Comcast’s Retail Service Associate role is a full-time in-store position focused on delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and related operations. You’ll help customers activate devices, transfer data, troubleshoot issues, and upsell accessories while keeping the store clean and running smoothly.

The role requires flexibility for days, evenings, weekends, and holidays.