Mobile Retail Specialist: Activation & Support

Comcast Resume; Bellingham (WA); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast is hiring a full‑time Retail Service Associate to deliver best‑in‑class customer service in store, focusing on mobile activation, troubleshooting, and onboarding. You’ll help customers understand devices, set up BYOD, and discuss accessories to enhance their experience.

You will assist with account security, returns, warranty claims, and on‑demand deliveries, while maintaining clean displays and a smooth checkout flow.

Qualifications

• High School Diploma or equivalent
• Open availability, including evenings and weekends
• Regular attendance and punctuality
• Ability to lift 25 pounds and stand/move for long periods

Responsibilities

• Activate devices and educate customers on setup and options.
• Troubleshoot and resolve device or service issues.
• Assist with account security, replacements, and access recovery.
• Assist with transferring contacts, emails, and media.
• Process returns, exchanges, and warranty-related tasks.
• Maintain store cleanliness and proper merchandising.
• Upsell accessories or add-ons during on-demand deliveries.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma or equivalent

Job description

Comcast is hiring a full‑time Retail Service Associate to deliver best‑in‑class customer service in store, focusing on mobile activation, troubleshooting, and onboarding. You’ll help customers understand devices, set up BYOD, and discuss accessories to enhance their experience.

You will assist with account security, returns, warranty claims, and on‑demand deliveries, while maintaining clean displays and a smooth checkout flow.