Mobile Retail Specialist: Activation, Support & Upsell

Comcast (CC) of Willow Grove; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Miami to support the store team with mobile activations, education, and exceptional customer service. You will troubleshoot issues, assist with account security, and ensure a clean, efficient store environment.

The role emphasizes customer-focused service, technical knowledge, and collaboration to drive a best-in-class experience. Base pay and benefits accompany opportunities for growth in a fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Ability to provide excellent customer service and operate in a fast-paced retail environment.

Responsibilities

• Assist with mobile activations and educate customers on devices.
• Troubleshoot device or service issues and assist with account security.
• Support transfers, resets, activations, and warranty claims.
• Upsell accessories and manage on-demand deliveries.
• Provide device demonstrations and maintain store cleanliness.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Miami to support the store team with mobile activations, education, and exceptional customer service. You will troubleshoot issues, assist with account security, and ensure a clean, efficient store environment.

The role emphasizes customer-focused service, technical knowledge, and collaboration to drive a best-in-class experience. Base pay and benefits accompany opportunities for growth in a fast-paced retail setting.