Mobile Activation & Support Specialist

Comcast; Aurora (CO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Commission eligibility

Benefits

Job summary

Comcast in the United States is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will handle activations, education, troubleshooting, and on-demand deliveries, while maintaining store cleanliness and operational readiness.

The role emphasizes customer focus, teamwork, and upselling opportunities, with base pay of $19.31 per hour and eligibility for commissions and comprehensive benefits.

Qualifications

• Customer-focused attitude and strong communication skills.
• Ability to work in a fast-paced retail environment.
• Ability to educate customers on devices and services.
• Basic troubleshooting and problem-solving in a retail setting.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Activate and configure SIM or eSIM for device connectivity.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in the United States is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will handle activations, education, troubleshooting, and on-demand deliveries, while maintaining store cleanliness and operational readiness.

The role emphasizes customer focus, teamwork, and upselling opportunities, with base pay of $19.31 per hour and eligibility for commissions and comprehensive benefits.