Mobile Retail Specialist - Activation & Support Pro

Comcast (CC) of Willow Grove; Jacksonville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will handle mobile activations, education, troubleshooting, and escalations while supporting store operations and a clean environment.

The position emphasizes customer care, product knowledge, and upsell opportunities within Comcast’s mobile ecosystem.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant work experience.
• Strong customer service and communication skills are expected.

Responsibilities

• Activate mobile devices and educate customers on options.
• Assist with device setup, wearables, and accessories.
• Provide high-quality customer service and walk customers through processes.
• Troubleshoot issues and assist with escalations.
• Support store operations and ensure a clean, organized environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will handle mobile activations, education, troubleshooting, and escalations while supporting store operations and a clean environment.

The position emphasizes customer care, product knowledge, and upsell opportunities within Comcast’s mobile ecosystem.