Mobile Tech Retail Associate - Customer Experience & Activation

Comcast; City of Batavia (NY); On-site; USD 18,000 - 25,000; Full time

Job summary

Comcast Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile and transaction activities. You’ll handle activations, education, troubleshooting, and support store operations while helping customers feel confident about Comcast products and services.

Expect hands-on device demonstrations, account security support, and on-demand delivery and upsell opportunities within a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Customer service orientation and strong communication.

Responsibilities

• Activate and educate customers on devices and features.
• Assist with mobile activations and troubleshooting.
• Support account security, password resets and access recovery.
• Process returns or exchanges in accordance with policies.
• Educate customers on accessories and upsell opportunities.
• Maintain store cleanliness and ensure accessible devices and displays.

Skills

Communication

Critical Thinking

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile and transaction activities. You’ll handle activations, education, troubleshooting, and support store operations while helping customers feel confident about Comcast products and services.

Expect hands-on device demonstrations, account security support, and on-demand delivery and upsell opportunities within a fast-paced retail environment.