Retail Mobile Activation & Support Specialist

Comcast Resume; Salinas (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Comcast in California seeks a Mobile Retail Service Associate (Mobile RSA) to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will serve as a go-to technical and operational resource, helping to maintain a clean and efficient store environment while assisting customers with activations, education, and troubleshooting.

The role focuses on mobile activations, education, and handling escalations to ensure

Qualifications

• Clear communication and customer-service excellence.
• Ability to troubleshoot and educate customers on devices and services.
• Comfort with technology and willingness to learn Comcast tools.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot and resolve basic device/service issues and assist with account security.
• Support store operations, merchandising, and on-demand deliveries.
• Process returns/exchanges and assist with warranty processes.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast in California seeks a Mobile Retail Service Associate (Mobile RSA) to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will serve as a go-to technical and operational resource, helping to maintain a clean and efficient store environment while assisting customers with activations, education, and troubleshooting.

The role focuses on mobile activations, education, and handling escalations to ensure