Mobile Experience Specialist: Activation & Support

Comcast; Roseville (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support store teams and deliver a best-in-class customer experience across mobile-related tasks. You will handle activations, education, troubleshooting, and escalations while maintaining a clean, organized store and driving customer confidence in Comcast products and services.

Ideal candidates are customer-focused, tech-literate, and able to work in a fast-paced retail environment with a team.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Customer-focused and able to learn technology.

Responsibilities

• Assist customers with mobile activations and education.
• Troubleshoot and resolve device issues for customers.
• Assist with account security, lost devices, and escalations.
• Maintain store cleanliness and product placement for optimal experience.
• Upsell accessories and participate in on-demand deliveries and pickups.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support store teams and deliver a best-in-class customer experience across mobile-related tasks. You will handle activations, education, troubleshooting, and escalations while maintaining a clean, organized store and driving customer confidence in Comcast products and services.

Ideal candidates are customer-focused, tech-literate, and able to work in a fast-paced retail environment with a team.