Mobile Retail Specialist: Activation & Support

Comcast; Gresham (OR); On-site; USD 22,000 - 29,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Oregon to deliver a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping maintain a clean store environment and providing education, activation, and support for mobile devices.

In this role, you will guide customers through activation, setting up tablets, wearables, and SIM/eSIM configurations.

Qualifications

• Requires strong customer-service orientation and ability to educate customers on products and services.
• Demonstrates clear communication, reliability, and a proactive approach to problem solving.
• Ability to operate in a fast-paced retail environment and work collaboratively with store teams.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Activate and configure SIM or eSIM for device connectivity.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Oregon to deliver a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping maintain a clean store environment and providing education, activation, and support for mobile devices.

In this role, you will guide customers through activation, setting up tablets, wearables, and SIM/eSIM configurations.