Retail Mobile Activation Specialist

Comcast; Salem (OR); On-site; USD 18,000 - 23,000; Full time

Job summary

Comcast is hiring a Retail Service Associate in Oregon to support store teams with mobile activations, education, troubleshooting and customer service. You will help customers set up devices, transfer data, and explain accessories while maintaining a clean, welcoming store environment.

This role emphasizes strong technical curiosity, teamwork, and initiative. You will handle escalations, assist with returns and exchanges, and contribute to on-demand delivery, demonstrations, and upsell

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.

Responsibilities

• Activate devices and educate customers on mobile options.
• Troubleshoot activations and account issues.
• Assist with activations, education, and upsell accessories.
• Ensure store cleanliness and product accessibility.
• Process device exchanges and returns per policy.
• Deliver exceptional customer service and support.

Skills

Customer Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate in Oregon to support store teams with mobile activations, education, troubleshooting and customer service. You will help customers set up devices, transfer data, and explain accessories while maintaining a clean, welcoming store environment.

This role emphasizes strong technical curiosity, teamwork, and initiative. You will handle escalations, assist with returns and exchanges, and contribute to on-demand delivery, demonstrations, and upsell