Mobile Retail Specialist: Activation & Support

Comcast Advertising; Fresno (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Benefits

Bonus opportunities

Job summary

Comcast Advertising is seeking a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and operational activities. The RSA will activate devices, educate customers, and assist with troubleshooting, while helping to upsell accessories and drive revenue.

The role emphasizes a white-glove approach, device education, and effective use of tools to resolve issues, with a focus on customer satisfaction and teamwork in a fast-paced

Qualifications

• High School Diploma / GED required.
• 0–2 years of relevant work experience.

Responsibilities

• Mobile activations and customer education to provide white-glove experiences.
• Troubleshoot and resolve device/service issues and assist with account security.
• Assist with onboarding, device setups, and upsell of accessories and services.
• Maintain store cleanliness and assist with operations and express transactions.

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and operational activities. The RSA will activate devices, educate customers, and assist with troubleshooting, while helping to upsell accessories and drive revenue.

The role emphasizes a white-glove approach, device education, and effective use of tools to resolve issues, with a focus on customer satisfaction and teamwork in a fast-paced