Mobile Retail Experience Specialist

Comcast; Batavia (IL); On-site; USD 48,855,000 - 66,125,000; Full time

Job summary

Comcast is seeking a Retail Service Associate (RSA) to support store teams, activating devices, educating customers, and handling escalations. You will help ensure a clean, engaging store environment and deliver a best-in-class customer experience for mobile products and services.

The role focuses on activation, education, and troubleshooting, with duties spanning both customer interactions and operational tasks. Join a team that emphasizes teamwork, inclusion, and customer obsession.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.

Responsibilities

• Activate and educate customers on mobile devices and accessories.
• Troubleshoot and resolve device or service issues.
• Assist with account security, device replacements, and activations.
• Support store operations and ensure a clean, organized environment.
• Upsell accessories and drive incremental revenue.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate (RSA) to support store teams, activating devices, educating customers, and handling escalations. You will help ensure a clean, engaging store environment and deliver a best-in-class customer experience for mobile products and services.

The role focuses on activation, education, and troubleshooting, with duties spanning both customer interactions and operational tasks. Join a team that emphasizes teamwork, inclusion, and customer obsession.