Bilingual Mobile Tech & Customer Service Associate

Comcast; Bolingbrook (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate at the Bolingbrook Xfinity Retail Store. The role focuses on delivering a best-in-class customer experience through mobile activations, education, and service support.

Bilingual in Spanish and English is required to meet diverse customer needs. Responsibilities include device activations, troubleshooting, and upselling accessories while maintaining store standards and a welcoming environment for customers.

Qualifications

• Bilingual required: Spanish and English (fluent in both)
• Experience in customer service or retail is a plus
• Ability to educate customers on devices and services

Responsibilities

• Activate devices and assist with BYOD onboarding.
• Educate customers on features, accessories, and upsell opportunities.
• Troubleshoot basic device issues and assist with account security.
• Process returns and exchanges per policy.
• Maintain store cleanliness, displays, and inventory organization.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate at the Bolingbrook Xfinity Retail Store. The role focuses on delivering a best-in-class customer experience through mobile activations, education, and service support.

Bilingual in Spanish and English is required to meet diverse customer needs. Responsibilities include device activations, troubleshooting, and upselling accessories while maintaining store standards and a welcoming environment for customers.