Mobile Experience Specialist — Activation & Support

Comcast Resume; Stockton (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast is hiring a Mobile Retail Service Associate to support store teams with a best-in-class customer experience across mobile devices and services. You will handle activations, education, and escalations while assisting with operational priorities to ensure customers leave confident in Comcast products.

The role involves demonstrating device features, guiding setup, and helping customers with accessories and account security.

Qualifications

• Excellent communication and problem-solving abilities are required.
• Demonstrated customer-focused mindset and teamwork.
• Technical aptitude with a passion for devices and digital tools.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Mobile Retail Service Associate to support store teams with a best-in-class customer experience across mobile devices and services. You will handle activations, education, and escalations while assisting with operational priorities to ensure customers leave confident in Comcast products.

The role involves demonstrating device features, guiding setup, and helping customers with accessories and account security.