Mobile Retail Specialist

T-MOBILE USA, Inc.; Milwaukee (WI); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Stock Grant

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate in Milwaukee, WI to engage customers, demonstrate technology solutions, and support their shopping journey in a fast-paced retail setting.

You will build product knowledge, use digital tools, and participate in training to stay up-to-date on wireless innovations, service plans, and network capabilities, while delivering exceptional customer experiences and fostering loyalty.

Qualifications

• Knowledge of customer service best practices and sales techniques.
• Ability to learn and explain wireless technology and service plans.
• Comfort using digital tools to demonstrate coverage and features.
• Willingness to train and develop product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate in Milwaukee, WI to engage customers, demonstrate technology solutions, and support their shopping journey in a fast-paced retail setting.

You will build product knowledge, use digital tools, and participate in training to stay up-to-date on wireless innovations, service plans, and network capabilities, while delivering exceptional customer experiences and fostering loyalty.